Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandy Buckner

Brandy Buckner

September 27, 2024

5  out of  5
rating by Brandy Buckner
"I recently worked with Melissa Massaza to secure insurance for my mom, and the entire experience was seamless from start to finish! Mel was incredibly patient, knowledgeable, and attentive to all our needs. She took the time to explain everything in detail, making sure we understood all the options available. Her professionalism and genuine care for our situation truly made a difference. I can’t recommend her enough if you’re looking for an insurance agent who goes above and beyond to make the process smooth and stress-free. Thank you, Melissa 💜"
We responded:
"Thank you for your review Brandy, we appreciate your feedback and are always here to help! "
Profile photo of Caitlin Helsel

Caitlin Helsel

August 29, 2024

5  out of  5
rating by Caitlin Helsel
"Amazing experience. Mel was very friendly and welcoming. She was also very knowledgeable and able to answer all my questions. Thank you!!"
We responded:
"Thank you Caitlin! We appreciate you and we are glad Mel could help! "
Profile photo of Richard Santorsola

Richard Santorsola

August 28, 2024

5  out of  5
rating by Richard Santorsola
"I have had the pleasure of working with State Farm Insurance, Jordan Hedges Agency, 2601 20th St, Vero Beach, Fl. The staff made the insurance process a walk in the park. Friendly, knowledgeable and always ready to help. I highly recommend this Agency to anyone looking for an insurance agency that puts customer first."
We responded:
"Thank you very much Mr. Santorsola! We appreciate the chance to work with you and are happy we could make the process a bit simpler! Thank you for your trust! "
Profile photo of peyton chesky

peyton chesky

August 28, 2024

5  out of  5
rating by peyton chesky
"Kelly Hammond was a pleasure to speak with! A great employee that you have"
We responded:
"Thank you Peyton, we think Kelly is pretty great too! We appreciate the review! "
Profile photo of gavin parker

gavin parker

August 27, 2024

5  out of  5
rating by gavin parker
"Kennedy was amazing this was my first time ever doing this she guided me through everything and made it pain less and easy"
We responded:
"We're glad we made the process easy for you Gavin! Thank you for the great review! "
Profile photo of Jason DeLoach

Jason DeLoach

August 15, 2024

5  out of  5
rating by Jason DeLoach
"Jessica is the best!! She made the process of switching to State Farm seamless and im paying less than I did at my previous insurance provider. Excellent service and less out of my pocket per month, cant beat that!"
We responded:
"We love to see a review like this, thanks Jason! "
Profile photo of Stephanie Maranitz

Stephanie Maranitz

August 15, 2024

5  out of  5
rating by Stephanie Maranitz
"Super friendly and personable customer service. 10/10 would recommend to all my friends, family and neighbors."
We responded:
"Thank you Stephanie! We're happy you're happy! "
Profile photo of Jared Gelter

Jared Gelter

August 15, 2024

5  out of  5
rating by Jared Gelter
"Speaking with Katie is unmatched. What a pleasure. She is very knowledgeable, professional, smart and friendly. One of the best experiences I’ve had with any company."
We responded:
"Thank you for the kind words Jared, we are proud of our team! "
Profile photo of Deborah LaDuke

Deborah LaDuke

August 7, 2024

5  out of  5
rating by Deborah LaDuke
"Seldom have I met an individual in the business world that is so genuine. Her professionalism was impeccable but it was coupled with a sincere desire to communicate and deliver the optimum outcome for myself. I couldn’t be more delighted with the outcome and the care that I am now in."
We responded:
"Deborah, thank you for such a kind and thoughtful review! Our team appreciates your trust and is always here to help! "
Profile photo of Adriane Abrams

Adriane Abrams

August 7, 2024

5  out of  5
rating by Adriane Abrams
"Kennedy was phenomenal!! Such a kind sweet person it was literally like talking with family! She’s so helpful and just a lovely spirit!"
We responded:
"Adriane, we love to see reviews like this! We know obtaining insurance can sometimes feel like a chore and we're so glad Kennedy made it an enjoyable experience for you! "
Profile photo of Bridget Stonom

Bridget Stonom

July 3, 2024

5  out of  5
rating by Bridget Stonom
"I have been with this branch of Statefarm for more than 8 years. They take care of my family and we own several products with them. This branch is very personable and easily available even by person to person text! It's never a hassle dealing with them to take care of all my insurance needs and sometimes hiccups!"
We responded:
"Bridget, thank you for your review and trust in our agency. It is very much appreciated! "
Profile photo of robert adrahtas

robert adrahtas

July 1, 2024

5  out of  5
rating by robert adrahtas
"I love these folks! Melissa was and is extremely helpful. I recently had my first accident that was my fault after 40 + years. Melissa helped us restructure our policy and has helped guide us on what to do. I just recently switched insurance companies and came to State Farm and I'm glad I did. Thank you to Melissa and her staff and everyone else at that Agency for all the excellent help. Highly recommend them."
We responded:
"Robert thank you for sharing your experience with our team, we're always here when life throws a curveball and you need help! "
Profile photo of Crystal Peavy

Crystal Peavy

July 1, 2024

5  out of  5
rating by Crystal Peavy
"My agent, Kennedy Parker, is the BEST! She is professional and a pleasure to work with. Always has the answers for me and is quick to respond to my emails and phone calls. Kennedy you ROCK!"
We responded:
"Crystal, many thanks for the great review and we're so glad Kennedy is always there when you need her. We think you ROCK too! "
Profile photo of John Terry

John Terry

June 26, 2024

5  out of  5
rating by John Terry
"Jordan Hedges State Farm Insurance Agent and wonderful entire staff are always so helpful with any situation that I have . I have been with State Farm since 1969 , and with Hedges State Farm since moving to Vero Beach, Florida in 1986 , having local Agent always there for me and entire my family"
We responded:
"John, this review is so appreciated! We're so glad the team is always there to help and are grateful for your business! "
Profile photo of Jim Lefemine

Jim Lefemine

April 16, 2024

5  out of  5
rating by Jim Lefemine
"Excellent service and great savings!"
We responded:
"We're so happy our team was able to help Jim! "
Profile photo of Maria Elena Pereira

Maria Elena Pereira

March 19, 2024

5  out of  5
rating by Maria Elena Pereira
"Complete profesional and very friendly. We love it Soon we will be part of your family. 💕 Elizabeth and Mary."
We responded:
"We are so happy to welcome you to the State Farm Family!! Thank you for the kind review! "
Profile photo of Trinnette

Trinnette

February 22, 2024

5  out of  5
rating by Trinnette
"Mel provided exceptional service as my life insurance agent. Her expertise made the process easy, simplifying complex concepts. She personalized the experience, addressing my needs with patience and transparency. Communication was prompt and clear. Mel's dedication and extra-mile efforts set her apart. For a top-notch life insurance agent, I highly recommend Mel. Thanks for the peace of mind! A well-deserved five stars!"
We responded:
"Thank you for such a thoughtful review! We were so happy to help! "
Profile photo of Dave Gore

Dave Gore

January 15, 2024

5  out of  5
rating by Dave Gore
"Very understandable group of people me and my wife will never go to another Insurance Company.. thank you so very much for your help"
We responded:
"thank you for the kind words Dave, we are so happy to have helped! "
Profile photo of Rich Parrish

Rich Parrish

December 29, 2023

4  out of  5
rating by Rich Parrish
"So glad I found State Farm. They save me a bunch of money. Kennedy was great to work with a true is it"
We responded:
"Thanks for the great review Rich! Our team is always happy to help! "
Profile photo of Sue Cipolla

Sue Cipolla

September 11, 2023

5  out of  5
rating by Sue Cipolla
"Melissa saved me a thousand dollars and a pleasure to work with."
Profile photo of Gregory Coyle

Gregory Coyle

July 31, 2023

5  out of  5
rating by Gregory Coyle
"State Farm in Vero Beach, FL (Jordan Hedges - Agent) was my Auto Insurer for a few years. I have recently moved to another state so am having my Auto Policy transferred today. However, I felt it was important to write a Google Review about my experience with the State Farm Office owned by Mr. Hedges. Most of my business dealings were with Jessica Rad Khorasani, a senior associate at his office. She is intelligent, professional, knowledgeable and very helpful. Her customer service to my wife and I was simply "off the charts" and I will always remember her quality customer care. In our conversation today about the transfer of my auto policies, she thanked me for being a loyal State Farm Customer and said, "we will miss you." Do you get that kind of response from your current insurance agent? If you are looking for a team of dedicated Insurance Professionals who work together in the best interests of their clients and who truly care to deliver quality customer care, the Jordan Hedges State Farm Agency in Vero Beach, Florida is for you."
Profile photo of Tim Häggblom

Tim Häggblom

July 3, 2023

1  out of  5
rating by Tim Häggblom
"Jason Nightingale quoted me an car insurance, and i changed to Statefarm, after 2 months i get a mail that they quoted it wrong, and that it would be alot more. And i had 31 days to cancel that. I did cancel within the timeframe, still they charged my creditcard a few days after, and now nearly 6 weeks later, the problem is not solved, and i have to report it as fraud to American Express, as it seems to be the only way.... Edit after owners response: I got a call from Jason a few days after this review, who was very angry, and wanted me to remove this review immediately. You sent out a letter from head office clearly stating that I could cancel the policy within 31 days, which I did, and yet my card was charged! Don't try to make up some sunshine story now. I got all the money back through the credit card company."
We responded:
"Tim sorry you feel this way. After thoroughly reviewing every Email between you and Jason. It shows that Jason was very thorough, prompt, and courteous with his timely responses. He clearly showed why the changes you made would affect your policy. This would 100% happen with any insurance company. He then sent you an Email showing when you would get your refund and exactly how much it would be. You have since received every penny owed. The office again tried to reach out and see what you could possibly be confused about. You wouldn't even begin to listen. You were rude and tried to bully a premium you do not qualify for. I feel if you really thought State Farm was trying to steal from you that you would have asked for the manager or the owner? Which you never did. This review is very inaccurate and unfair to Jason. It really should be taken down. If there is anything you still don't understand please reach out. Especially before attacking an innocent employee on Google. Thanks"
Profile photo of Brooke Lowry

Brooke Lowry

June 27, 2023

5  out of  5
rating by Brooke Lowry
"Super kind and responsive. Very knowledgeable about all of my policies but I particularly appreciate the guidance on life insurance. Highly recommend!"
Profile photo of Hamja Sayyed

Hamja Sayyed

June 20, 2023

5  out of  5
rating by Hamja Sayyed
"Great"
We responded:
"Thanks for the review! We are here whenever you need help! "
Profile photo of Anthony Jones

Anthony Jones

May 15, 2023

5  out of  5
rating by Anthony Jones
"Great service"
We responded:
"Thank you Anthony! We will strive to keep up the great service! Our office is always here for you. "